Bio des speakers

Carla ALVAREZDirectora de Servicios para Argentina, Paraguay y Uruguay de SCHNEIDER ELECTRIC

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Trabajo en Schneider Electric desde 2003. En la actualidad soy Directora de Calidad y Satisfacción de Clientes para Argentina, Paraguay y Uruguay.


SE Experience
10-2021/Today - Services Director APU

08-2019/10-2021 - CS&Q Director APU
Leading the following areas:
 - Customer Satisfaction & Issue to Prevention - CCC & Regional Advanced Technical Support SAm
 - Business Support & Invoicing
 - Integrated Management System & electrical safety standardization
 - After Sales - Digital Customer Experience & Sales Excellence - Safety, Environment & Real Estate - Continues Improvement & Efficiency
 - Sustainability

2018/19 - CX & I2P Manager SAm
2006/18 - CS&Q, CCC & DCX Manager APU
2003/06 - IPO analyst APU

Previous Experience
2000/2003 - Software Consulting
1995/2000 - Software Support

Informatics Engineer - System Information (UNLM)
Executive Leadership - MBA (Universidad Torcuato Di Tella)
Black Belt & Lean Expert (HLT Network/Schneider Electric)
Internal Auditor Leader (IRAM)
Certification in SAP Sales and Distribution (SAP Argentina)


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